CRUELTY FREE  |  PFSA FREE  |  VEGAN  |  PARABEN FREE
CRUELTY FREE  |  PFSA FREE  |  VEGAN  |  PARABEN FREE

FAQ

These are the most frequently asked questions about Tancake. If you want to know more or cannot find the answer to your question, contact our support team for additional help: hello@tancake.com

WHY IS THERE NO MIST COMING OUT OF MY TANCAKE?

Make sure that your Tanrevel reservoir is full and the battery is charged. Try opening and closing the front slider as it may have timed out after 40 seconds. Give the mist some time to pass through the device. The Nano Mist functions best when held in a vertical position.

MY TAN IS COMING OUT STREAKY…

You may be holding your appliance too close to your skin or moving it too slowly. Try using your tanning device from a greater distance and work in slow but steady motions focusing on one area at a time.

HOW LONG DOES IT TAKES TO CHARGE THE BATTERIES?

It will take around 2 hours for the tanning device to go from depleted battery to fully charged.

HOW LONG DOES THE REFILL LAST?

One bottle of Tancake liquid lasts for around 2-3 months and should be used within 8 months after opening the bottle.

CAN I USE ANY TANNING SOLUTIONS OR SKINCARE PRODUCTS IN MY TANCAKE?

No. Tancake liquid have been specially formulated to be atomized in the device. Regular skincare/tanning solutions will block up the spray nozzle of the machine.

DO I HAVE TO PREPARE MY SKIN BEFORE USING TANCAKE?

To exfoliate the skin the day before using a self tan is probably one of the most important steps in achieving an even, beautiful tan.

WHAT DOES THE LIQUID CONTAIN?

Deionized Water, Aloe Barbadensis Leaf Extract, Dihydroxyacetone (Organic), Ethoxydiglycol, Cetearyl Isononanoate, Ceteareth-20, Cetearyl Alcohol, Glyceryl Stearate, Glycerin, Ceteareth-12, Cetyl Palmitate, Polysorbate 20, Tocopheryl Actetate (Vitamin E), Retinyl Palmitate (Vitamin A), Ascorbic Acid (Vitamin C).

IS IT DANGEROUS TO BREATH IN THE TANNING LIQUID OR TO GET IN MY EYES?

No, none of our ingredients are harmful for your body or your eyes!

HOW LONG TILL I CAN USE MAKEUP OR WASH MY FACE AFTER USING TANCAKE?

Our recommendation is to not use any liquid makeup within 1-2 hours after the usage of Tancake.

However, our customers have different ways of using Tancake since it really is a universal product: Some of our loved customers use it together with makeup in their morning routine, and some use it just before going to bed.

Our recommendation is that you do not wash your face within 2 hours after you have used Tancake.

IS THE TANCAKE LIQUID CRUELTY FREE?

The Tancake liquid is both cruelty-free and PETAcertified (vegan).

HOW LONG DOES IT USUALLY TAKE TO RECEIVE MY ORDER?

At the moment we only offer our products to USA and Canada and the shipping should take 1-3 days usually, but please allow up to 5 days before contacting us.

DO I HAVE TO PAY ANYTHING FOR SHIPPING?

No, shipping is totally free. But if you have to pay taxes when you're picking up your package you'll have to pay for it (we do not stand for those charges).

WHERE DO WE SHIP FROM?

All of our orders are shipped from Chicago in the US and that is why we can have such great shipping times and happy customers.

WHAT IF IM NOT SATESFIED WITH MY TANCAKE?

If by any reason you're not satesfied with your purchase with us, you can send it back within 30 days for a full refund. The shipping fee will have to be paid on your end.